When it comes to maintaining hundreds or thousands of customer email addresses, manual recordkeeping is bound to create errors and oversights. And with opt-out lists originating from different campaigns, on top of different sources, even the most organized teams would have trouble keeping files current.
Manually distributing your opt-out lists is another major concern. If you don’t have a tool in place to hash or encrypt the email addresses in your files, you are exposing yourself to rogue partners. These are bad actors who might sell, rent or otherwise exploit the plain-text data you are sharing, for their own financial gain.
So what happens if you (or one of your partners) accidentally (or intentionally) email an individual who has asked to be removed from your mailing lists? Each email sent in violation of the CAN-SPAM Act can incur penalties of up to $16,000. In certain cases, criminal penalties can be imposed.